vSeeBox Stuck on the Boot Screen (Logo)? How to Fix It

If your vSeeBox turns on but never gets past the logo — or keeps restarting — a recovery reset usually brings it back. Try the quick checks first.

Quick checks first

• Use the original power adapter that came with the box. A weaker adapter is a common cause of a box that stops at the logo or restarts over and over.
• Unplug the box for 60 seconds, plug it back in, and give it a few minutes.
• Try a different HDMI port on your TV, and unplug any USB drives from the box.

Recovery reset (factory reset)

Important: a factory reset erases everything you've installed or signed in to on the box and puts it back the way it came. Don't unplug the box while it's wiping.

You'll need a thin pin or a straightened paper clip, and the box connected to your TV with HDMI.

1. Unplug the power from the box.
2. Find the reset button. It's hidden inside the AV port on the back of the box. Gently insert the pin until you feel a small click.
3. Hold the button and plug the power back in — keep the button pressed in the whole time.
4. Release when the first logo appears. Within about 20 seconds you should see the Android Recovery menu. If it doesn't appear, unplug the power and repeat steps 1–4 — the timing can take a couple of tries.
5. In the menu, use the remote's arrow buttons to choose Wipe data / factory reset, press OK, then confirm. Wait until it finishes.
6. Choose Reboot system now. The first start after a reset takes longer than usual. If it stalls, unplug the power and plug it back in once.

Then set the box up again like new — see our Setup Guide.

Still stuck?

Call or WhatsApp us and we'll help you sort it out before you think about replacing the box.